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Payments & risk Easy ~5 min to build

Never miss a chargeback deadline

When a customer disputes a charge, tag the order and alert whoever handles evidence, because dispute response windows are short.

Trigger: A payment dispute (chargeback or inquiry) is created.

What it does

  1. Catch the dispute
  2. Tag the order and customer
  3. Alert finance or support

Tools involved: Shopify Flow · Slack

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How to build it

Shopify Flow Recommended

Trigger: Dispute created

Conditions

  • None

Actions

  1. Add order tags: chargeback
  2. Add customer tags: has-disputed
  3. Send Slack message to #finance with the order and dispute amount

Disputes come from Shopify Payments. The has-disputed customer tag also feeds a high-risk check on their future orders.

Get it: Shopify Flow

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